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Privacy Policy

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Energy Generator Hire Ltd is committed to respecting your privacy. We wish to provide a safe, secure user experience and will use our best efforts to ensure that any information you submit to us will only be used for the purpose of responding to your enquiry or your order.

By visiting our site and entering your details, you are accepting the practices described in full in our Terms and Conditions for the website www.energygeneratorhire.co.uk

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, please contact us.

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Energy Generator Hire.  If you have any requests concerning your personal information or any queries with regard to these practices please contact our Data Controller Thomas Carr at tom@energygeneratorhire.co.uk. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998 and the new regulations from the 25th May 2018.

Information collected

We collect information from those who:

  • Submit our online enquiry forms
  • Make a purchase through our website or over the telephone
  • Email us on any of our company email addresses
  • Submit CVs and job applications

Use of personal information

We process personal information collected for the purposes of:

  • Providing information about products and services
  • Providing and personalising our services
  • Dealing with your enquiries and requests

Your Details and How We Use Them

Please note that your information may be used to send you details of services that we offer that we have identified as likely to be of interest to you, including those you have requested.

If at any point you would like to opt-out of receiving communications from us, have your details removed from our database or would like to change the channels (such as email, SMS or post) that we use to contact you, please contact us at info@energygeneratorhire.co.uk.

Any personal details you provide on this website will be sent only to the relevant person at Energy Generator Hire and used to process your requirement. Any details we hold in our website’s database is stored securely and deleted when we deem it no longer relevant.

Disclosures

We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent to the following:

  • Business partners;
  • Suppliers we engage to process data on our behalf;
  • Successors in title to our business.

We will not sell or disclose your details to any 3rd party for the purpose of marketing, market research, or any purpose other than in direct relation with your enquiry or order.

Subject access requests

You have the right to see what personal data we hold about you.  To obtain a copy of the personal information we hold about you, please email our designated Data Controller – Thomas Carr at tom@energygeneratorhire.co.uk. Please note that we reserve the right to charge a fee of up to £10 for any such request and can take up to 40 days to deliver the requested information.

We reserve the right to amend this Privacy Policy from time to time to ensure ongoing compliance with the GDPR legislation.

Removal of online data

In order to minimise risk from a data breach, we regularly delete data stored on our website that is no longer required to process enquiries, applications or orders.

Web Log Files

Like most web sites today, Energy Generator Hire Ltd may use log files that record information such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. We gather this information to simply track web site visitor movement in the aggregate, and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our customers and visitors are using our service to improve our service. IP addresses that are recorded by our log files are not linked to personally identifiable information.

Protecting personal information

Energy Generator Hire Ltd takes every precaution to protect your information. When you submit information via our web site or directly by email or over the phone, your information is protected both online and off-line.

Energy Generator Hire Ltd will not sell, distribute or lease your personal information to third parties unless we gain your express permission or are required by law to do so. 

You can request details of any information which we hold about you under the Data Protection Act 1998. We may charge a small administration fee for this service.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible and we will promptly correct any information found to be incorrect.

Newsletters

Energy Generator Hire Ltd may send Newsletters or Service Updates to visitors and customers. You may choose to unsubscribe at any time and unsubscribe information will be located at the bottom of each Newsletter.

 

Complying with the judicial or legal system

Although Energy Generator Hire Ltd makes every effort to preserve privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our organisation. Energy Generator Hire Ltd is governed by the Laws of England and Wales.

 

Changes to our Privacy Policy

Should we find it necessary or appropriate to change our privacy policy, we will post those changes to the Energy Generator Hire Ltd 'Privacy Policy' page and associated links so that visitors are aware of what information we collect, how we use it, and under what circumstances. Should we wish to use personally identifiable information in a manner different from that stated at the time of collection we will notify users accordingly.

 

About Cookies

A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit a website. Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Alternatively, you can search the internet for other independent information on cookies.

 

Are you happy for us to use cookies?

Some features that are designed to give you a better online experience only work if we use cookies. We assume that by continuing to browse our site you are happy for us to use cookies.

 

Links to other websites

Our website may contain links to other websites related to the products we sell. We do not have any control over the content or actions of any other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. Please read the privacy policy applicable to the website in question.

 

 

"Having been let down by my usual provider of generators, I decided to go with Energy Generators to power my festival. I have to say, they surpassed the levels of customer service that I had experienced with any previous hire company. Brilliant staff, very friendly and efficient!"

Tim Jonston

"Great company to work with and good prices too.
Lucy was great at talking me through our options and choose the right generator for our festival wedding. We even hired our hay bales through them. Highly recommended."

Louise Richardson

"Great service and well priced. Generator delivered, looked good and ran relatively silently as advertised! The team responded to queries, and were accommodating when I needed to change my package fairly late in the day - highly recommended!"

Scott Latham

"We need reliable and modern generators and often urgently. Energy Generator Hire have never let us down and nothing is ever too much trouble."

Simon Heslop

"Hi Tom. Just to say, thanks very much for your services for our wedding day. You were so helpful from initial enquiry, through to geneator supply. We appreciated the quick delivery and the fact you totally saved the day by providing power points to our catering tent (at very short notice). We wouldn't hesitate to recommend you to friends in the future."

Hannah and Geoff Hunt - Marlow

"I used Energy Generator Hire to supply me with a generator, distribution and cabling for my wedding. They were nothing short of fantastic. From the very beginning the service was professional, informative and friendly. The equipment seemed new, well maintained and of a high quality. Special thanks to Tom and all the team for helping to make my wedding day as perfect as possible."

Paul Brazil - Oxford

"Thank you for your assistance and your provision of power for our event. We were really pleased with the friendly and hassle free service you provided which when compared with other providers also offered excellent value for money. It was re-assuring having new, well maintained equipment providing our power which meant one less thing to worry about for a successful weekend wedding party. I would have no hesitation in recommending you to others in the future."

Joel Thorogood - Oxford

"We recently hired a generator for a wedding in central Oxford – the Energy Generator team provided a great unit that was extremely quiet and easy to use, and provided more than enough power for our marquee and bar, caterers, lighting etc. The team were very helpful and friendly, all the equipment arrived exactly on time and was immaculate, and all was collected afterwards as planned. I can highly recommend Energy Generator Hire and my thanks to the team that helped make the wedding such a great day."

Lydia Van Hamel - Oxford

"Many thanks to Tom and the team at Energy Generator Hire, the service they provided was excellent, ensuring everything was setup to function perfectly on our big day. It meant everything went perfectly and we couldn't be more grateful to just been able to relax and enjoy the day knowing the power was all taken care of."

Chris Venus - Marlow

"Thank you so much for the service you provided to our daughter's wedding reception in our garden in July. What you rely on when organising such an event is absolute professionalism and total reliability.... exactly what you provided."

Colin Sully - Chesham

"Energy Generator Hire were fantastic. New, modern, reliable machines made our wedding in the field a great success. We also hired a Gator which was a great addition to the day."

Russell - Bedford

"Excellent quality of service before and at our event. The generator was quiet and reliable ensuring that everything went smoothly."

Dr Challoner's Grammar School - Amersham

"Your service and the help we received from your people were both excellent. The generators were first class."

Alan Savell - Hertfordshire

"Tom and his team at Energy were absolutely brilliant, we had spoken to a few companies in the region but it soon became apparent that there was just no comparison in the level of service we received from start to finish. We can't praise Energy enough for making the day so much easier for us knowing we had top quality equipment from a top quality company. 100% personal service to all our energy needs. A huge thank you to Tom and his team, I can't wait to use them again."

K Quick - East Northamptonshire

"I would just like to thank Tom and his team from Energy Generator Hire. At very short notice they deployed a generator to allow us to complete a project with a very short deadline. With Tom's instruction we had no problems with the generator, it was very simple to use. We did have a little challenge with the plant it was connected to but after a quick call Tom was on site, and even though it was nothing to do with the generator supplied, Tom fixed it. Great service, Great Price."

Steve Hunt - Operations Director, Bio Global Industries

"Everything was great. Thanks so much for all your advice prior to the event. The guys dropping off and picking up were great too. They were very helpful and easy going, making the whole process of hiring the generator painless. Would absolutely hire from you again."

Clare Rea, MKMX Food Festival

"Many thanks to Tom and the team for helping make our wedding such a success. Energy Generator Hire took the time to understand all our power requirements to make sure our event was suitably covered. Everything turned up on time, looked smart and ran without a hitch, many thanks."

Chris Austen, Marlow Wedding

"We were really pleased with the service that Energy Generator Hire provided. Delivery and pickup were prompt, Tristan did a great job getting everything wired up, and Tom was easy to get hold of when we had some questions the night before the wedding about things like fuel consumption. Thanks guys!"

Tom & Daisy, Chesham Wedding

"Tom and his team recently provided power to our outdoor wedding. Before the event, he was always available on e-mail and telephone to talk through queries and let us know exactly what we'd need. The set up and the take down was performed in a highly professional manner, with even more sockets provided than we had been asked for (just in case - and it turned out we did need them!). The generator itself, all the distro-boxes and the wiring was all spotlessly clean. It is obvious that they really look after all their equipment. We would not hesitate to use Tom and his team again and will definitely be recommending them to friends."

Jack Eeley, Outdoor Wedding

"Great support for our DIY woodland wedding. The setup package enabled interruption free electricity to all the items; from silent disco to pizza van. Friendly and flexible on the day explaining the generator operation clearly and providing an excellent overall service."

Alex Keysmith, Woodland Wedding

"I would like to thank you for your part in helping to make our party such a success. Your service was excellent, timely and generous. The generator performed perfectly and it was a great comfort to know that you were around in case of problems. Thank you for the extra help you gave to us during the evening which was most appreciated. I would not hesitate to recommend you to friends in the future."

Susannah Sykes, Buckingham

"We searched for months to find a company who would provide a generator for our wedding in June 2015, the amount of hassle we went through just to find out the horrendous costs was so stressful until we found Energy Generator Hire. The service we received was second to none and we are most grateful as it played a huge part in making our wedding day perfect! Tom went above and beyond to make sure we were happy with everything and the cost of fuel was a lot less than we had been quoted elsewhere, was a great pleasure to work with this company. Would definitely recommend and use again if needed."

Mr & Mrs Rees, Luton

"Energy Generator Hire was the last website I came across for an emergency generator, and to be honest, I was about to lose hope. I wish I had come to you first to save the hassle! I was very impressed with the level of service. Professional and reliable. The prices worked with a very tight budget and I would be very happy to use you again and recommend you to others. Thank you for helping us!"

Funky Tents, Leicestershire

"This is the first year that we have contracted with Energy Generator Hire Ltd to supply generators for our annual carnival event. Tom went out of his way to fully understand our requirements to ensure that we were not “left short” on the day. Initially engaged as 'contractors', by event day we regarded them as 'partners'."

West Bletchly Council, Buckinghamshire

"An efficient and responsive service, always able to get someone on the end of the phone to handle any queries, up to date kit – we’ll definitely be in touch again."

Oasis Events, Gloucestershire

"We were very impressed with the co-operation and efficiency of your service. The generator required for our daughter's wedding fitted the bill perfectly, easy to operate but at the same time knowing that help would be on hand if needed."

Steve Nash, Buckinghamshire, Private Wedding

"Energy Generator hire have provided us with a 33kva generator for 6 months and have always kept the generator in top order and our fuel logistics simple. Would highly recommend for any company for long-term hire requirements. "

William Dolton - Cell Feeds

"We use Energy Generator Hire as our preferred generator supplier for the Home counties. From last minute emergencies to long term jobs we've always been impressed with the quality of equipment and service we've received. Operating in a top tier market we expect the best standards possible, Energy Generators have never failed to deliver 110%! "

Edd Lewington, Event Director, Katalystic Events LTD

"Brilliant Service! Without a doubt the best generator firm we have ever come across. We found Energy Generator Hire to be a very easy company to hire from. Everything was straight forward and hassle free. The staff are polite and very helpful with fulfilling our requirements, ensuring we had the right generator and everything else we needed to get the job done. The Generators themselves are the cleanest and well maintained machines we have ever seen. 10/10 for Energy Generator Hire :) "

Simon Wallwork - Stylus Productions

"If you're looking for power for your community event, look no further. Energy provide a reliable and efficient service - even on a tight budget."

Patrick Whitney

"The generator for our wedding was delivered on time, and Energy helped us massively with cable logistics...all in all made outdoor power seem as simple as turning on a light switch."

Tom Sanford

"Powered and cabled our music festival since day one. Would never imagine using another company to provide our generators."

Astonbury Music Festival

"We experienced a very reliable and efficient service from Energy Generator Hire. We would definitely use them again."

Barchester Health Care

"Energy Generator Hire where amazing, they supplied us with all our power requirements at incredibly short notice. A very professional service and super-friendly. Highly recommended."

Joe Lucas - Party In The Park - London 

"We’ve worked with Energy Generator Hire on a number of events. They have always been very organised, reasonable and professional. Their sets are superb!"

Swim Productions - London