Free Phone: 0800 1707047 Local: 01296 871047

Terms and conditions for the sale of goods

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Energy Generator Hire Limited (“we”). We are registered in England and Wales under company number 09111377. VAT number 198 5252.


By placing an order through our site, you warrant that:

  • (a) You are legally capable of entering into binding contracts;
  • (b) You are at least 18 years old


If you are contracting as a consumer, you may cancel a Contract at any time within seven working days; beginning on the day after you received the Products, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition. If you wish to cancel a Contract, please email our returns department at or call 0800 170 70 47 for assistance.

We shall refund the total amount paid by you for the Products, less any costs to collect the Products and any restocking fee reasonably incurred (not exceeding 10% of the Product value) within 30 days starting with the day on which we receive a notice of cancellation in writing from you provided that the Products have been returned to us as stated above.

Once you have notified us of your desire to cancel a Contract you have a legal obligation to take good care of the Products.  We advise you to insure the Products for the return journey and are at the buyers risk. Return Costs are the buyer’s responsibility. If you have not returned the Products within 14 days of cancellation, or if requested, we can collect the Products from you at your cost.


We aim to deliver Products (provided stock items) ordered by you before 2 pm on any Working Day on the next Working Day. We will take reasonable steps to meet the delivery date; however, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed.

We may deliver the Products in several consignments but will not charge any extra delivery for this. If you fail to take delivery of an order then, except where this failure is caused by our failure to comply with these terms and conditions or by an event beyond your control:

  • (a) we will store the Products until delivery takes place and may charge you a reasonable sum to cover
  • (b) We shall have no liability to you for late delivery


If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being 'DAMAGED', on electronic pads this can be handwritten before adding your signature. If you accept a delivery that you subsequently realise is damaged, you must report this within 24 hours where we will offer further advice. If the number of parcels does not match or correspond to the consignment note, this must be stated as 'SHORT DELIVERY'.

It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for. All carrier related damages and discrepancies must be reported to us within 1 working day. We will not be responsible for any carrier-related damage or loss reported outside of this 1-day period.


The Products will be your responsibility from the time of delivery. Items must be checked by you and any missing or damaged goods must be reported immediately to the Delivery driver (see Delivery Ownership of the Products will only pass to you when we receive payment in full of all sums due for the Products, including delivery charges (if relevant).


The price of any Products will be as quoted on our site from time to time, except in cases of obvious These prices exclude VAT and include delivery costs unless otherwise stated. Prices are liable to change at any time. It is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices, as part of our dispatch  rocedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. Payment for all Products must be by credit, debit card or bank transfer. Goods will not be dispatched until payment is received in full.


If for any reason you claim that that the Product is defective please notify Energy Generator Hire Ltd providing the invoice reference number and Product details to or telephone the sales team on 0800 170 70 47. We will the arrange collection of the Product by our freight partner. The Product must be returned in its original condition, including packaging and obtain proof of return from the driver.

We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full,  including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the We will usually refund any money received from you using the same method originally used by you for your purchase.

Energy Generator Hire will not be responsible for the cost of returning goods to us that are NOT due to a defect of the product, (such as, but not limited to unwanted goods). If you (our customer) wish us to arrange for collection of the goods for return, the cost to us of this service will be deducted from any refund requested from us to you for the product.


We warrant to you that any Product purchased from us through our site is of satisfactory quality and free from defects in materials and workmanship for a period of 12 months from the date of delivery  unless otherwise stated. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability:

  • (a) for death or personal injury caused by our negligence; or
  • (b) under section 2(3) of the Consumer Protection Act 1987; or
  • (c) fraudulent misrepresentation; or
  • (d) any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:

  • (a) loss of income or revenue; or
  • (b) loss of business; or
  • (c) loss of profits or contracts; or
  • (d) loss of anticipated savings; or
  • (e) loss of data; or
  • (f) loss of data; or
  • (g) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise;

provided that this shall not prevent claims for loss of or damage to your tangible property that fall within the terms of paragraphs 1 and 2 of this clause (our liability) or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this paragraph.


Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control (a “Force Majeure Event”).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

  • (a) strikes, lock-outs or other industrial action; or
  • (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
  • (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
  • (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
  • (e) impossibility of the use of public or private telecommunications networks.

Our obligations under these terms and conditions are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms and conditions can be performed despite the Force Majeure Event.


If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14.


If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.


We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


These terms and conditions do not affect your statutory rights as a consumer.

"Thanks so much for everything, the generator performed brilliantly and everything went perfectly, really appreciated. You guys put my mind at rest as you brought everything we could have needed and you were always only a phone call away."

Fred Parry

"Having been let down by my usual provider of generators, I decided to go with Energy Generators to power my festival. I have to say, they surpassed the levels of customer service that I had experienced with any previous hire company. Brilliant staff, very friendly and efficient!"

Tim Jonston

"Great company to work with and good prices too.
Lucy was great at talking me through our options and choose the right generator for our festival wedding. We even hired our hay bales through them. Highly recommended."

Louise Richardson

"Great service and well priced. Generator delivered, looked good and ran relatively silently as advertised! The team responded to queries, and were accommodating when I needed to change my package fairly late in the day - highly recommended!"

Scott Latham

"We need reliable and modern generators and often urgently. Energy Generator Hire have never let us down and nothing is ever too much trouble."

Simon Heslop

"Hi Tom. Just to say, thanks very much for your services for our wedding day. You were so helpful from initial enquiry, through to geneator supply. We appreciated the quick delivery and the fact you totally saved the day by providing power points to our catering tent (at very short notice). We wouldn't hesitate to recommend you to friends in the future."

Hannah and Geoff Hunt - Marlow

"I used Energy Generator Hire to supply me with a generator, distribution and cabling for my wedding. They were nothing short of fantastic. From the very beginning the service was professional, informative and friendly. The equipment seemed new, well maintained and of a high quality. Special thanks to Tom and all the team for helping to make my wedding day as perfect as possible."

Paul Brazil - Oxford

"Thank you for your assistance and your provision of power for our event. We were really pleased with the friendly and hassle free service you provided which when compared with other providers also offered excellent value for money. It was re-assuring having new, well maintained equipment providing our power which meant one less thing to worry about for a successful weekend wedding party. I would have no hesitation in recommending you to others in the future."

Joel Thorogood - Oxford

"We recently hired a generator for a wedding in central Oxford – the Energy Generator team provided a great unit that was extremely quiet and easy to use, and provided more than enough power for our marquee and bar, caterers, lighting etc. The team were very helpful and friendly, all the equipment arrived exactly on time and was immaculate, and all was collected afterwards as planned. I can highly recommend Energy Generator Hire and my thanks to the team that helped make the wedding such a great day."

Lydia Van Hamel - Oxford

"Many thanks to Tom and the team at Energy Generator Hire, the service they provided was excellent, ensuring everything was setup to function perfectly on our big day. It meant everything went perfectly and we couldn't be more grateful to just been able to relax and enjoy the day knowing the power was all taken care of."

Chris Venus - Marlow

"Thank you so much for the service you provided to our daughter's wedding reception in our garden in July. What you rely on when organising such an event is absolute professionalism and total reliability.... exactly what you provided."

Colin Sully - Chesham

"Energy Generator Hire were fantastic. New, modern, reliable machines made our wedding in the field a great success. We also hired a Gator which was a great addition to the day."

Russell - Bedford

"Excellent quality of service before and at our event. The generator was quiet and reliable ensuring that everything went smoothly."

Dr Challoner's Grammar School - Amersham

"Your service and the help we received from your people were both excellent. The generators were first class."

Alan Savell - Hertfordshire

"Tom and his team at Energy were absolutely brilliant, we had spoken to a few companies in the region but it soon became apparent that there was just no comparison in the level of service we received from start to finish. We can't praise Energy enough for making the day so much easier for us knowing we had top quality equipment from a top quality company. 100% personal service to all our energy needs. A huge thank you to Tom and his team, I can't wait to use them again."

K Quick - East Northamptonshire

"I would just like to thank Tom and his team from Energy Generator Hire. At very short notice they deployed a generator to allow us to complete a project with a very short deadline. With Tom's instruction we had no problems with the generator, it was very simple to use. We did have a little challenge with the plant it was connected to but after a quick call Tom was on site, and even though it was nothing to do with the generator supplied, Tom fixed it. Great service, Great Price."

Steve Hunt - Operations Director, Bio Global Industries

"Everything was great. Thanks so much for all your advice prior to the event. The guys dropping off and picking up were great too. They were very helpful and easy going, making the whole process of hiring the generator painless. Would absolutely hire from you again."

Clare Rea, MKMX Food Festival

"Many thanks to Tom and the team for helping make our wedding such a success. Energy Generator Hire took the time to understand all our power requirements to make sure our event was suitably covered. Everything turned up on time, looked smart and ran without a hitch, many thanks."

Chris Austen, Marlow Wedding

"We were really pleased with the service that Energy Generator Hire provided. Delivery and pickup were prompt, Tristan did a great job getting everything wired up, and Tom was easy to get hold of when we had some questions the night before the wedding about things like fuel consumption. Thanks guys!"

Tom & Daisy, Chesham Wedding

"Tom and his team recently provided power to our outdoor wedding. Before the event, he was always available on e-mail and telephone to talk through queries and let us know exactly what we'd need. The set up and the take down was performed in a highly professional manner, with even more sockets provided than we had been asked for (just in case - and it turned out we did need them!). The generator itself, all the distro-boxes and the wiring was all spotlessly clean. It is obvious that they really look after all their equipment. We would not hesitate to use Tom and his team again and will definitely be recommending them to friends."

Jack Eeley, Outdoor Wedding

"Great support for our DIY woodland wedding. The setup package enabled interruption free electricity to all the items; from silent disco to pizza van. Friendly and flexible on the day explaining the generator operation clearly and providing an excellent overall service."

Alex Keysmith, Woodland Wedding

"I would like to thank you for your part in helping to make our party such a success. Your service was excellent, timely and generous. The generator performed perfectly and it was a great comfort to know that you were around in case of problems. Thank you for the extra help you gave to us during the evening which was most appreciated. I would not hesitate to recommend you to friends in the future."

Susannah Sykes, Buckingham

"We searched for months to find a company who would provide a generator for our wedding in June 2015, the amount of hassle we went through just to find out the horrendous costs was so stressful until we found Energy Generator Hire. The service we received was second to none and we are most grateful as it played a huge part in making our wedding day perfect! Tom went above and beyond to make sure we were happy with everything and the cost of fuel was a lot less than we had been quoted elsewhere, was a great pleasure to work with this company. Would definitely recommend and use again if needed."

Mr & Mrs Rees, Luton

"Energy Generator Hire was the last website I came across for an emergency generator, and to be honest, I was about to lose hope. I wish I had come to you first to save the hassle! I was very impressed with the level of service. Professional and reliable. The prices worked with a very tight budget and I would be very happy to use you again and recommend you to others. Thank you for helping us!"

Funky Tents, Leicestershire

"This is the first year that we have contracted with Energy Generator Hire Ltd to supply generators for our annual carnival event. Tom went out of his way to fully understand our requirements to ensure that we were not “left short” on the day. Initially engaged as 'contractors', by event day we regarded them as 'partners'."

West Bletchly Council, Buckinghamshire

"An efficient and responsive service, always able to get someone on the end of the phone to handle any queries, up to date kit – we’ll definitely be in touch again."

Oasis Events, Gloucestershire

"We were very impressed with the co-operation and efficiency of your service. The generator required for our daughter's wedding fitted the bill perfectly, easy to operate but at the same time knowing that help would be on hand if needed."

Steve Nash, Buckinghamshire, Private Wedding

"Energy Generator hire have provided us with a 33kva generator for 6 months and have always kept the generator in top order and our fuel logistics simple. Would highly recommend for any company for long-term hire requirements. "

William Dolton - Cell Feeds

"We use Energy Generator Hire as our preferred generator supplier for the Home counties. From last minute emergencies to long term jobs we've always been impressed with the quality of equipment and service we've received. Operating in a top tier market we expect the best standards possible, Energy Generators have never failed to deliver 110%! "

Edd Lewington, Event Director, Katalystic Events LTD

"Brilliant Service! Without a doubt the best generator firm we have ever come across. We found Energy Generator Hire to be a very easy company to hire from. Everything was straight forward and hassle free. The staff are polite and very helpful with fulfilling our requirements, ensuring we had the right generator and everything else we needed to get the job done. The Generators themselves are the cleanest and well maintained machines we have ever seen. 10/10 for Energy Generator Hire :) "

Simon Wallwork - Stylus Productions

"If you're looking for power for your community event, look no further. Energy provide a reliable and efficient service - even on a tight budget."

Patrick Whitney

"The generator for our wedding was delivered on time, and Energy helped us massively with cable logistics...all in all made outdoor power seem as simple as turning on a light switch."

Tom Sanford

"Powered and cabled our music festival since day one. Would never imagine using another company to provide our generators."

Astonbury Music Festival

"We experienced a very reliable and efficient service from Energy Generator Hire. We would definitely use them again."

Barchester Health Care

"Energy Generator Hire where amazing, they supplied us with all our power requirements at incredibly short notice. A very professional service and super-friendly. Highly recommended."

Joe Lucas - Party In The Park - London 

"We’ve worked with Energy Generator Hire on a number of events. They have always been very organised, reasonable and professional. Their sets are superb!"

Swim Productions - London

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